What is Amazon Connect Health?
Per AWS, Amazon Connect Health is an AI-powered healthcare service built on Amazon Connect. It provides pre-built agents that automate patient engagement workflows and support clinical documentation at the point of care. The service integrates with electronic health record (EHR) systems through FHIR R4 APIs and is currently compatible with the Epic EHR.
AWS explicitly notes that Amazon Connect Health is not a medical device in the US. The Ambient Documentation feature is registered as a Class I medical device in the UK. AI-generated information can contain mistakes and must be reviewed; per AWS, healthcare providers retain full responsibility for the accuracy of clinical documentation and the coordination of patient care.
Status by region and feature: Per the official AWS region table, all features are available in US East (N. Virginia) and US West (Oregon). Within these US Regions, AWS lists Patient Insights as a preview, while Ambient Documentation is GA. In Europe (London), only Ambient Documentation is available, as a preview since September 14, 2026. AWS’s product page additionally lists Appointment Management as a preview and Medical Coding as a “Gated Preview”; these two features do not appear separately in the documentation’s region table.
Core Features
- Patient Verification (GA, US): Verifies a caller’s identity at the start of a conversation by matching against EHR records
- Appointment Management (preview per AWS product page): Helps patients schedule, reschedule, and cancel appointments through automated voice conversations
- Patient Insights (preview, US): Generates pre-visit summaries consolidating patient history, medications, and recent lab results from the EHR
- Ambient Documentation (GA in the US, preview in Europe (London) since Sep 14, 2026): Captures patient-clinician conversations in real time and generates structured clinical documentation for provider review
- Patient profile in the Amazon Connect Agent Workspace: Consolidated view of demographics, visit history, and relevant clinical data during a live interaction
- EHR integration: Bidirectional data exchange through FHIR R4 APIs, currently compatible with the Epic EHR
Typical Use Cases
Patient verification by phone: Callers are automatically identified against EHR data before the call is routed to staff.
Automated appointment management: Patients schedule, reschedule, or cancel appointments through voice conversation.
Clinical documentation at the point of care: During the patient visit, Ambient Documentation generates structured notes for provider review; GA in the US, preview in Europe (London).
Preparing for a patient visit: Patient Insights summarizes history, medications, and lab results ahead of the appointment (preview, US).
Benefits
- Automates recurring administrative patient workflows
- Reduces documentation burden at the point of care
- Consolidated patient view directly in the Amazon Connect Agent Workspace
- Separate billing per feature used, with no base fee for unused features
Integration with innFactory
As an AWS Reseller, innFactory supports you with Amazon Connect Health: determining which features are GA or preview for your location, connecting to your EHR system, assessing data protection and compliance requirements for the preview deployment in Europe (London), and clarifying the distinction from AWS HealthScribe for existing transcription workflows.
Typical Use Cases
Frequently Asked Questions
What is Amazon Connect Health?
Per AWS documentation, Amazon Connect Health is an AI-powered healthcare service built on Amazon Connect. It provides pre-built agents that automate patient engagement workflows and support clinical documentation at the point of care, and it integrates with EHR systems through FHIR R4 APIs (currently Epic).
Which features are GA and which are in preview?
Per the official region table, US East (N. Virginia) and US West (Oregon) offer all features; AWS lists Patient Insights there as a preview. Ambient Documentation is GA in the US Regions. Europe (London) offers only Ambient Documentation, available as a preview since September 14, 2026 per AWS documentation. The product page additionally lists Appointment Management as a preview and Medical Coding as a 'Gated Preview'.
Can Amazon Connect Health be used in the EU?
Only to a limited extent: per AWS documentation, Europe (London) is listed for Amazon Connect Health, but exclusively for the Ambient Documentation feature and in preview status. All other features (Patient Verification, Appointment Management, Patient Insights) are available only in the US Regions.
How much does Amazon Connect Health cost?
Per the official pricing page, each feature is billed separately. Ambient Documentation costs $99 per user per month for up to 600 encounters, then $0.036 per minute; a 60-day free trial per user is included. Patient Verification costs $0.15 per action (one end-to-end patient conversation), with 30,000 free actions within the first 30 days.
Note: All product information on this page has been compiled with care, but is provided without guarantee and may be outdated or incomplete. Cloud services evolve rapidly — features, pricing, SLAs, and availability change frequently. Authoritative and up-to-date information can only be found on the official product page of AWS (official documentation). This page does not represent an offer by AWS.