What is AWS Managed Services?
AWS Managed Services (AMS) handles the operational management of your AWS infrastructure. AWS operations engineers manage change requests, monitor security and performance, apply patches, and ensure compliance.
AMS implements ITIL processes and automates up to 80% of all operational tasks. This significantly reduces internal operations overhead and enables your teams to focus on application development.
Core Features
- Change Management: Controlled infrastructure changes with approval workflows
- Incident Management: 24/7 monitoring and automatic incident detection
- Patch Management: Automated OS and application patches
- Security Operations: Continuous security monitoring and response
- Compliance Reporting: Automated compliance reports for audits
Typical Use Cases
Enterprise Migration: Organizations that want to use AWS but lack sufficient cloud operations expertise. AMS bridges the operations gap during skills development.
Compliance Requirements: Regulated industries that need demonstrable operational processes and audit trails. AMS delivers ITIL-compliant processes and automated compliance reports.
Cost Optimization: AMS automates operational tasks and reduces the need for internal cloud operations staff. Right-sizing and resource optimization are included in the service.
Benefits
- Reduced operational overhead by up to 80%
- Enterprise-grade operational processes from day one
- Support for numerous compliance standards
- 24/7 monitoring by AWS operations engineers
Integration with innFactory
As an AWS Reseller, innFactory supports you with AWS Managed Services: onboarding, process integration, compliance requirements, and combining AMS with individual operational needs.
Typical Use Cases
Frequently Asked Questions
What is included in AWS Managed Services?
Change management, incident management, patch management, security monitoring, backup management, and compliance reporting. AWS handles operational management following ITIL best practices.
Do I retain control over my infrastructure?
Yes. You retain full control and visibility. AWS Managed Services operates in your account and performs changes through a request system with approval workflows.
Which compliance standards is AMS certified for?
AWS Managed Services supports HIPAA, PCI DSS, ISO 27001, SOC 1/2/3, GDPR, and other standards. Compliance reporting and audit support are included in the service.