What is Amazon Transcribe?
Amazon Transcribe is an automatic speech recognition service that converts audio to text. The service uses deep learning models to accurately transcribe spoken language, including punctuation, speaker identification, and optional filtering of sensitive data.
Transcribe solves the problem of manual transcription. Instead of manually transcribing meetings, interviews, or calls, the service automatically generates searchable text documents.
Core Features
- Batch transcription for audio and video files from S3
- Real-time streaming for live applications
- Automatic speaker recognition (diarization)
- Custom vocabularies for technical terms
- Automatic PII data redaction
Typical Use Cases
Meeting Minutes: Automatic transcription of video conferences with speaker identification. Export as searchable document with timestamps for quick navigation.
Subtitle Creation: Generation of subtitles for videos in multiple languages. WebVTT format for direct integration into video players.
Call Center Analysis: Transcription of all customer calls for quality assurance, compliance, and sentiment analysis. Automatic detection of keywords and topics.
Benefits
- No ML expertise required
- Support for over 100 languages
- Flexible real-time and batch processing
- Pay-per-second without minimum fees
Integration with innFactory
As an AWS Reseller, innFactory supports you with Amazon Transcribe: transcription workflow design, integration into existing systems, customization with custom vocabularies, and combination with Translate for multilingual solutions.
Typical Use Cases
Frequently Asked Questions
Which languages does Transcribe support?
Transcribe supports over 100 languages and dialects including German (Germany, Austria, Switzerland), English (US, UK, AU), French, Spanish, and many more. Language detection can be automatic or manually specified.
Can Transcribe distinguish speakers?
Yes, speaker diarization identifies different speakers in recordings and labels their contributions in the transcript. This is particularly useful for meeting minutes or interview transcriptions.
How does real-time transcription work?
Streaming Transcription processes audio in real-time via WebSocket connections. Results are returned progressively, typically with less than 500ms latency. Ideal for live subtitles or real-time protocols.
What is Transcribe Call Analytics?
Call Analytics is a specialized API for contact centers. It provides automatic sentiment detection, interruption detection, automatic PII redaction, and call summaries.