What is AWS Wickr?
AWS Wickr is an enterprise-grade secure collaboration service that protects critical organizational communications. It covers end-to-end encrypted messaging, voice and video calls, file sharing and screen sharing. AWS describes the architecture as a zero-trust model with 256-bit encryption and states explicitly that no one, not even AWS, can access your messages, calls or files.
Administration runs through the AWS Management Console, where you manage security groups, enforce policies and configure data retention. Federation is available for collaboration with external organizations.
Core capabilities
- Encrypted communication: One-to-one and group chats, rooms, voice and video calls with up to 100 participants, and screen sharing
- File sharing: File transfer up to 5 GB per file on the Premium plan
- Administrative control: Management through the AWS Management Console, security groups and policy enforcement
- Retention and audit: Configurable retention and audit trails for evidentiary requirements
- Federation: Collaboration with external partner organizations
- Constrained networks: Offline message access and support for low-bandwidth connections
Typical use cases
Confidential internal communication: Discussions on sensitive topics such as security incidents, HR matters or M&A processes run in a separate, encrypted channel.
Collaboration with partners: Federation lets you communicate with external organizations without creating user accounts in your own environment.
Field and crisis communication: Offline access and low-bandwidth support address scenarios with limited network coverage.
Benefits
- End-to-end encryption with a zero-trust architecture
- Central administration through the AWS Management Console
- Configurable retention and audit trails for compliance requirements
- EU regions in Frankfurt, London, Stockholm and Zurich
Integration with innFactory
As an AWS Reseller, innFactory supports you with AWS Wickr: selecting the right plan, setting up networks and security groups, configuring retention and federation, and connecting the service to your existing identity and compliance landscape.
Typical Use Cases
Technical Specifications
Frequently Asked Questions
What is AWS Wickr?
AWS Wickr is an enterprise-grade secure collaboration service providing end-to-end encrypted messaging, voice and video calls, file sharing and screen sharing. Administration runs through the AWS Management Console, including security groups and policy enforcement.
Can AWS access the content?
AWS describes Wickr as using a zero-trust architecture with 256-bit encryption and states that no one, not even AWS, can access your messages, calls or files.
Which plans are available?
AWS Wickr is offered in Standard and Premium plans. Standard targets organizations that need administrative controls and flexibility; Premium adds higher feature limits, more granular administrative controls and immediately available data retention. A three-month free Premium trial supports up to 30 users on AWS Wickr or 50 users on AWS WickrGov.
Is AWS Wickr available in Europe?
Yes. AWS Wickr provides endpoints in Europe (Frankfurt), Europe (London), Europe (Stockholm) and Europe (Zurich), among others.
Can communication be retained for audit purposes?
The service offers configurable data retention and audit trails. On the Premium plan, AWS states retention of up to one year. Check your specific regulatory requirements against the official documentation.
Note: All product information on this page has been compiled with care, but is provided without guarantee and may be outdated or incomplete. Cloud services evolve rapidly — features, pricing, SLAs, and availability change frequently. Authoritative and up-to-date information can only be found on the official product page of AWS (official documentation). This page does not represent an offer by AWS.