What is Azure Service Health?
Azure Service Health is a free service that provides personalized information about the health of Azure services you use. The service combines three components: Azure Status (global Azure availability), Service Health (impact on your specific resources), and Resource Health (status of individual resources).
Unlike the public Azure Status Page, Service Health only shows services and regions relevant to your subscriptions. You receive proactive notifications about outages, planned maintenance, and security advisories before they affect your workloads.
Core Features
- Personalized health dashboards based on your subscriptions and regions
- Proactive alerts via email, SMS, webhook, or Azure Functions
- Integration with Azure Monitor for unified alerting
- Historical incident reports and Root Cause Analyses (RCAs)
- Resource Health for detailed status of individual VMs, databases, etc.
Typical Use Cases
- Proactive incident management with automatic notifications for Azure outages
- Maintenance planning through advance notice of scheduled Azure maintenance windows
- Compliance documentation with historical health reports for audits
Benefits
- Completely free for all Azure customers
- Reduces MTTR through early incident detection
- Avoids unnecessary troubleshooting efforts for Azure-side issues
- Seamless integration with existing alerting workflows
Frequently Asked Questions
What does Azure Service Health cost?
Service Health is completely free. There are no charges for alerts, dashboards, or historical reports.
What is the difference between Service Health and Resource Health?
Service Health shows Azure-wide incidents and maintenance that could affect your subscriptions. Resource Health shows the current state of individual resources (e.g., whether a VM is running or has a problem).
How do I set up alerts?
Create Service Health Alerts in the Azure Portal under Service Health > Alerts. Define event types (Service Issue, Planned Maintenance, Health Advisory) and notification channels (email, SMS, webhook).
Can I integrate Service Health with my ITSM tool?
Yes, through webhooks and Azure Logic Apps, you can forward Service Health events to ServiceNow, Jira, PagerDuty, or other ITSM tools.
Integration with innFactory
As a Microsoft Solutions Partner, innFactory supports you in setting up Azure Service Health alerts and integrating them into your incident management processes.
Contact us for a non-binding consultation on Azure monitoring and governance.
